Privacy Policy
Ripkik Privacy Policy
Effective Date: August 1, 2024
Your privacy is very important to us. Please review the policy carefully.
Privacy Policy
Introduction
Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”). Please also read our Terms of Service which sets out the terms governing the Services.
Ripkik is headquartered in Santa Barbara, California, USA and our Services are provided to you by Ripkik.com.
This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls. Unless indicated otherwise, this Privacy Policy does not apply to our subsidiaries (which have their own privacy policies) or third party products or services, including other companies you might interact with on or through the Services.
Questions or comments about this Privacy Policy may be submitted by mail or email using the contact information below.
Ripkik
3905 State Street, Suite 7280
Santa Barbara, CA 93105
USA
Attn: Legal
support@ripkik.com
Information Ripkik Collects
Ripkik collects information about you, including information that directly or indirectly identifies you, if you or your other Ripkik users choose to share it with Ripkik. We receive information in a few different ways, including when you input, complete or upload content using the Services. Ripkik also collects information about how you use the Services. There are also several opportunities for you to share information about yourself, your friends, and your content with Ripkik. For example:
Account, Profile, Content, and Use Information
We collect basic account information such as your name, email address, date of birth, gender, weight, username and password that helps secure and provide you with access to our Services. We also use dates of birth to enhance safety and privacy for our younger users.
Profile, content and use information is collected about you when you choose to upload a picture, video, post, or other content, join a team or challenge, view others’ content, or otherwise use the Services.
We use your contact information so we can contact you when needed. For example, to respond to your support requests.
Location Information
We collect and process location information when you sign up for and use the Services. We do not track your device location while you are not using the Services. If you would like to stop the device location tracking, you may do so at any time by adjusting your device settings.
Content You Share
We gather information from the photos, videos, posts, comments, ratings, reviews, and other content you share on the Services.
Contacts Information
You can choose to add your contacts’ information by connecting your contacts from your mobile device or social networking accounts to Ripkik. If you choose to share your contacts with Ripkik, we will, in accordance with your instructions, access and store your contacts’ information in order to identify potential connections and help you connect with them.
Connected Devices and Apps
Ripkik collects information from devices and apps you connect to Ripkik. Information from these devices and apps will be passed along to Ripkik.
Payment Information
When you make a payment on Ripkik, you may provide payment information such as your payment card or other payment details. We use Payment Card Industry (PCI) compliant third-party payment services and we do not store your credit card information.
Third-Party Accounts
Ripkik allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Meta, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services with Third-Party Accounts we will collect information that you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account providers and is provided to Ripkik under their privacy policies. You can generally control the information that we receive from these sources using the privacy controls in your Third-Party Account.
Technical Information and Log Files
We collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information. Learn more about how we use cookies and manage your preferences in the “Cookie” section below.
The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track user movement in the aggregate, and gather broad demographic information (e.g., country residence) for aggregate use. IP addresses may be linked to session IDs, user IDs and device identifiers.
Other Information
We may collect information directly from you or through our service providers, such as when we collect your feedback through surveys.
We may also collect information about you from other Ripkik users such as when they comment on your content.
Cookies
What is a cookie?
A cookie is a piece of data that may be stored in the browser you use to access Ripkik, which enables features and functionality. It allows our website to “remember” your activity or preferences over a length of time or during a particular session. If you’re signed in to Ripkik, cookies allow us to show you the right information and personalize your experience.
Some of the cookies we use are set by us (ripkik.com) to facilitate our provision of the service. These are known as First Party Cookies. We also utilize Third-Party Cookies, which are set by other sites (for example, google.com) and employed on our website, and are explained further below.
How does Ripkik use cookies?
We use session cookies and persistent cookies. Session cookies are temporary cookies that are not stored in your browser beyond the session in question. They are used for authentication and security purposes and to ensure the effective and necessary functioning of the Ripkik features which you are utilizing. We may also use a session cookie to remember your preferences when viewing the site. These session cookies are erased when you exit your browser.
Persistent cookies are those placed on your browser for a pre-determined length of time when you visit this site. They expire on a set expiration date, or when they are deleted manually. To learn more about how you can delete cookies manually, read the section below entitled “Managing and refusing the use of cookies.”
First-Party Cookies
We develop and use cookies via our website to authenticate users, block malicious use of login credentials and shield unauthorized access to member data. We also develop and use cookies to collect information on website and app usage in order to understand and improve Ripkik. These cookies also help us learn how well our website and app operate across different locations and identify any issues in the operation and provision of our products.
Third-Party Cookies
We also permit the setting of Third-Party Cookies on our website. Some of these cookies are necessary to provide you with services you have requested (“Essential Third-Party Cookies”), whereas others are not necessary to provide you with services you have requested (“Non-Essential Third-Party Cookies”).
Essential Third-Party Cookies
We use Essential Third-Party Cookies to allow you to navigate our site and use its services and features. For example, we allow you to sign up and log in using accounts you create with third-party products and services, such as Facebook, Google, or Apple (collectively, “Third-Party Accounts”). When you sign up or log in using Third-Party Accounts, we use Essential Third-Party Cookies which are necessary to authenticate you.
Non-Essential Third Party Cookies
We use Non-Essential Third-Party Cookies to assist us in measuring and understanding how our products are used and how they can be optimized. We may also receive other analytics information from these third parties.
Some of these cookies are advertising cookies, which we employ to serve relevant ads to users who have already visited our website. We may use cookies for advertising purposes such as Meta Pixel, Google Ads and Branch.
Other cookies are used to assess performance and analytics, or to perform business research. We may use cookies for performance, analytics and research purposes such as Meta Pixel, Google Analytics and Branch.
Managing and refusing the use of cookies
Most browsers allow you to choose whether you wish to accept cookies. Different browsers make different controls available to you and so we provide links below to popular browser instructions on how you can do this. Generally, your browser will offer you the choice to accept, refuse or delete all cookies, or third-party cookies on a website, or those from specific websites. However, if you restrict our capability to set cookies, you may limit the full functionality of Ripkik, which will make some of our services and features unavailable to you.
In some cases, you can manage or opt out of third-party cookies on a cookie-by-cookie basis. Learn more about how to manage these individual cookie settings and review their corresponding privacy policies by visiting the websites below:
Where to manage cookie settings and view Privacy Policy
Google Ads
Google Analytics
Meta Pixel
Branch
Do Not Track (DNT)
We may not recognize Do-Not-Track (“DNT”) signals from your web browsers or device. This is because there is not yet a universally accepted standard on how to interpret and respond to DNT signals, which often conflict with other settings. If and when a standard is established, we will re-examine how we can appropriately respond to DNT signals.
How Ripkik Uses Information
Ripkik uses the information we collect and receive as described below.
To provide the Services
We use the information we collect and receive to provide the Services, including but not limited to providing you with the ability to create and access content, view statistics, earn badges, interact with other users, and share insights with the Ripkik community.
Subject to your privacy controls, your information, including parts of your profile, username, photos/videos, users you follow and who follow you, teams you belong to on Ripkik, and comments you give and receive will be shared on Ripkik so that you may be able to participate in the Services. Certain information (e.g., your name, and some profile information) is also available to non-users on the web.
To customize your experience
We use the information we collect and receive to customize your experience. For example, we may suggest challenges, or teams on Ripkik that may interest you, users that you may want to follow, or new features that you may want to try. For example, if we know that you like to run, we may show you sponsored content related to running or we may suggest joining a team in your area.
To provide you with targeted promotions
We use the information we collect and receive to serve you with relevant promotions, subject to your notification and email preferences. For example, if we see you are an active user who has been on a monthly subscription plan for an extended period of time, we may serve you a promotion to switch to a discounted annual plan. Or if you are an active user who has never subscribed, we may send you an offer for a free subscription trial.
To protect you and the Services
We use the information we collect and receive to protect users, enforce our Terms of Service, and promote safety. For example, we find and remove content that violates our terms, such as hate speech or spam, as well as suspend or terminate accounts that share such content. Ripkik reserves the right to review accounts and user actions on the Services to ensure compliance with our Terms.
To assist you with a support request
We use the information we collect and receive to provide support in response to your requests and comments. Depending on your request, this may require us to access your account, for example, to troubleshoot or replicate a reported issue.
To improve our Services
We also use the information we collect and receive to conduct research, and to analyze, develop, troubleshoot, and improve the Services. To do this, Ripkik may use third-party analytics providers to gain insights into how our Services are used, using aggregated data, and to help us improve the Services.
To communicate with you
We may also use the information we collect and receive to market and promote the Services on Ripkik, and other commercial products or services, including using email and push notifications, in accordance with your preferences. We may also contact you for partnership opportunities, when investigating alleged violations of our terms, or to send proactive customer support messages.
To process your subscription
We use the information we collect to process your subscription, including using your location data to determine your country pricing.
How Information is Shared
We do not sell your personal information for monetary value. We may share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below. In addition, we may sell or share aggregated data about our users, as described in more detail in the “Aggregate Information” section below.
Service Providers
We may share your information with third parties who provide services to Ripkik such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, to promote Ripkik or display information that may be relevant to your interests on the Services or other websites or services.
Publicly Available Information
When you join the Ripkik community as an individual of 18 years of age or older, your profile and your content are set to be viewable by everyone by default. Your name and other profile information is viewable by other Ripkik users and the public and, subject to your privacy controls, additional information and content you share may also be viewable.
When you join the Ripkik community as an individual under the age of 18, your profile and your content are set to be viewable by followers only by default. In order for another Ripkik user to be able to see your detailed profile information or your content, the Ripkik user must first request to follow you and you must accept that request. For example, a Ripkik user will not be able to see your uploaded content or photos until after you have granted the Ripkik user permission to follow you.
We provide a variety of privacy controls to manage the sharing of your information and encourage our users to adjust their controls to align with their desired experience.
Sharing Information and Content
We share your information with other Ripkik users and the public in accordance with your privacy controls. You can change the visibility of the content you upload to Ripkik. You can also share your content with your contacts via text, email, or on social media applications like Meta, Instagram, and Twitter. If you link your Ripkik account to other social networks and share your content, they will be viewable on such third-party platforms. You should use caution when sharing information via third parties and you should carefully review the privacy practices of such third parties.
Targeted Advertising
We may use the information we collect and receive about you to provide you with targeted advertising by using non-essential cookies.
Third Party Business via API or Other Integrations
We enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with Ripkik to offer an integrated feature. You can choose to share your profile data and content data (including private content) with these third parties. Information collected by these third parties is subject to their terms and policies and may not provide you with the same privacy controls that are available on Ripkik. Ripkik is not responsible for the terms or policies of third parties.
Aggregate Information
Ripkik may deidentify and aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples include information about usage, demographics, and challenge participation and completion. Ripkik may use, sell, license, and share this aggregated information with third parties for research, business or other purposes or to help our partners understand more about users, including the people who use their products and services. Ripkik also uses aggregated data to generate other community-powered features. Please visit your privacy controls if you would like to opt out of Ripkik using your information for these purposes.
Subsidiaries and Acquirors of our Business or Assets
We may share your information with our subsidiaries who are required to handle your personal information in accordance with their own Privacy Policies.
If Ripkik becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.
Legal Requirements
We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service or fraud or abuse of Ripkik or its users (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.
Managing Your Settings
Privacy Controls
Ripkik offers several features and settings to help you manage your privacy and share your content. Most privacy controls are located in your privacy controls page, but some are specific to individual content, users, or features. Ripkik provides you the option to make your content visible to everyone, only your followers and you, or just you.
Adjust Notification and Email Preferences
Ripkik offers various ways to manage the notifications you receive. You can choose to stop receiving certain email notifications by indicating your preferences in the settings menu. You may also unsubscribe from these emails by following the instructions contained at the bottom of these messages. In our app, you can access your “Push Notifications” in the settings menu. Where permitted by local regulations, we may opt you into marketing-related communications if you substantially interact with the Services or purchase a subscription. We may also send you periodic communications asking if you would like to opt into receiving marketing-related communications.
If you receive marketing communications from one or more of our subsidiaries, you must opt-out individually from each subsidiary you are receiving brand-specific marketing from.
Any administrative or service-related emails (for example, to confirm a purchase, to notify you of pricing changes, or provide a significant update to our policies, etc.) may not offer an option to unsubscribe as they are necessary to provide the Services you requested. You are responsible for providing us with a valid email address and keeping it updated to ensure you get these email notifications.
Updating Account Information
You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact Ripkik at support@ripkik.com.
Deleting Information and Accounts
You can delete your account at any time by visiting your user account page. After you make an account deletion request, we permanently and irreversibly delete your personal information from our systems, including backups. Once deleted, your data, including your account, content cannot be reinstated. Following your deletion of your account, it may take up to 45 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law.
Note that we do not have control over content you have shared directly with others, such as photos or videos on other social media platforms, or that others may have copied. In other words, content or information may remain available after you have deleted your account or deleted specific information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.
Ripkik also provides you the option to remove individual content you have posted without deleting your account. Once removed, the content may remain on Ripkik’s systems until you delete your account.
Children’s Privacy
Our services are not intended for, nor directed to, children under 13 years of age. We use technical measures to prevent children under 13 years of age from creating an account and therefore do not knowingly collect personal information from anybody under 13 years of age. If you are under 13 years of age, do not use the Services.
Moreover, we strive to provide additional privacy and safety protections for individuals under 18 years of age. For example, when users under 18 years of age create an account, their profile and content are set by default to be viewable by followers only. We also may limit how we collect or process the personal information of individuals under 18 years of age.
How We Protect Information
Ripkik implements technical, physical, and organizational measures and controls to safeguard and protect the transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity.
Please be aware that despite our efforts, we cannot guarantee absolute security of your account or information. In addition, you can take steps to protect your account and information such as creating a unique password for Ripkik that is not easily guessed and that you don’t use anywhere else, not sharing your password with others, and promptly reporting suspicious activity or unauthorized account access.
Your Rights and Our Legal Bases
We provide the same suite of privacy controls to all of our users worldwide. Particular rights may be available to you if you reside in certain locations, such as the EEA, Brazil or certain U.S. states such as California.
Your Legal Rights in the EEA
If you reside in the EEA, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. Ripkik’s lead supervisory authority in the EEA is the Data Protection Commission of Ireland.
Our Legal Bases
Ripkik relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:
- as necessary to provide the Services and fulfill our obligations pursuant to the Terms of Service;
- where you have consented to the processing;
- where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
- to protect your vital interests, or those of others, such as in the case of emergencies; and
- where necessary for the purposes of Ripkik’s or a third party’s legitimate interests, such as our interests in protecting our users, our partners’ interests in collaborating with our users, and our commercial interests in ensuring the sustainability of the Services.
Cross Border Data Transfers
The Services are operated from the United States. If you are located outside of the United States and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the United States, as it is necessary to provide the Services and perform the Terms of Service.
Whenever we transfer personal data internationally, we use legal mechanisms, such as Standard Contractual Clauses, to ensure data transfers comply with applicable law.
Retention of Information
We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until your account is deleted or becomes inactive. In making these determinations, we consider the amount, nature, and sensitivity of the personal information, the purposes for which the information is processed, whether we can achieve those purposes through other means, and applicable legal requirements.
In addition, you can delete some items of information (e.g., profile information) and you can remove individual content from view on the Services without deleting your account. Following your deletion of your account, it may take up to 45 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
Information connected to you that is no longer necessary and relevant to provide our Services to you may be de-identified or aggregated with other non-personal data to provide insights that are commercially valuable to Ripkik, such as statistics of the use of the Services. This information will be de-associated from your name and other identifiers.
Other Ripkik Sites
Ripkik may maintain certain websites that can be accessed outside of https://ripkik.com (the “Other Sites”). The Other Sites may maintain the look and feel of the Services, but are hosted by outside service providers with their own terms and privacy policies. If you interact with the Other Sites, your information may be stored, processed, or shared outside of the Services. If you interact with the Other Sites, you acknowledge that you may be subject to the terms and conditions and policies applicable to such Other Sites, which may differ from this Privacy Policy. Please be aware that any personal information you submit to the Other Sites may be read, collected, or used by other users of these forums indefinitely, and could be used to send you unsolicited messages. Ripkik is not responsible for the personal information you choose to submit via the Other Sites.
Privacy Policy Updates
Ripkik reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If Ripkik makes changes to this Privacy Policy, the updated Privacy Policy will be posted in a timely manner. If we make changes we deem to be material, we will provide a prominent notice. If you object to any changes to this Privacy Policy, you should stop using the Services and delete your account.
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